Our Terms And Conditions

HOW DO I CONFIRM MY BOOKING?

To confirm your booking, simply complete the reservation process and make the required deposit or full payment as outlined in your quotation or invoice. Once payment is received, we’ll send you a confirmation email with your booking details, itinerary, and any additional information you need before your trip. For assistance or to make changes, you can easily contact our reservations team via email, phone, or whatsApp — we’re always happy to help ensure everything is in place for your safari experience.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We offer a variety of convenient and secure payment options for your safari booking. You can make payments via bank transfer, credit or debit card, or mobile money (M-Pesa). All transactions are handled safely, and we’ll provide detailed payment instructions once you confirm your booking. Please note that some payment methods may include small processing or bank fees, which will be clearly communicated before you make your payment.

DO YOU REQUIRE A DEPOSIT?

Yes, we require a deposit to confirm your booking. Typically, a 50% deposit of the total safari cost is needed at the time of reservation to secure accommodations, park permits, and other arrangements. The balance payment is usually due 30–60 days before your travel date, depending on the itinerary and service providers. Full payment may be required for last-minute bookings. All deposit and payment details will be clearly outlined in your booking confirmation.

WHAT IS YOUR CANCELLATION OR REFUND POLICY?

We understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be fair and transparent:

Cancellations made 60 days or more before the trip start date – full refund minus administrative fees.

Cancellations made 30–59 days before the trip – 50% refund of the total tour cost.

Cancellations made less than 30 days before the trip – non-refundable.

However, in many cases, payments can be credited toward a future safari if rescheduled within a specified period. Specific terms may vary depending on lodges, flights, and third-party suppliers, and will be clearly stated in your booking agreement.

Finding Paradise Tours Limited reserves the right to substitute lodges, hotels, or attractions of a similar category for those listed on this website.

You must advise Finding Paradise Tours Limited in writing, at or prior to booking, of any physical, emotional, or mental condition that:

May affect your ability to fully participate in the trip.

May require professional attention during the trip.

May require the use of special equipment.

If any such condition arises after the trip is booked, you must advise Finding Paradise Tours Limited in writing immediately. Finding Paradise Tours Limited reserves the right to decline or cancel your reservation, or to remove you from a trip in progress if Finding Paradise Tours Limited reasonably determines your condition would adversely affect your health, safety, or enjoyment of you or of other participants.

If Finding Paradise Tours Limited removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and Finding Paradise Tours Limited shall have no further liability.

Most Finding Paradise Tours Limited trips are not wheelchair-accessible, as wheelchair assistance or accessibility in our safari destinations cannot be guaranteed. If you require a wheelchair, you must provide Finding Paradise Tours Limited with your requirements in advance and also may need to bring your own small, collapsible wheelchair.

If you are unable to travel without assistance, you must be accompanied by an able companion. If you have a condition that requires special equipment or treatment, you must bring and be responsible for all necessary items related to your condition.  Finding Paradise Tours Limited cannot accommodate motorized scooters of any kind.

Finding Paradise Tours Limited cannot accommodate women past their sixth month of pregnancy and cannot accommodate service animals.

If you have a condition as contemplated herein, you travel at your own risk. Finding Paradise Tours Limited is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.

Finding Paradise Tours Limited is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is Finding Paradise Tours Limited responsible for the quality of medical care, or lack thereof, you may receive while on the trip.

CHANGES IN PRICE

In accordance with legislation, tour operators may raise the agreed-upon price as a result of increased transportation costs (including increased fuel prices), altered taxes, tariffs and fees, as well as fluctuating exchange rates.

Price increases will take place according to the following principles:

All prices are based on costs at the time of publication.

Finding Paradise Tours Limited reserves the right to change the prices at any time before your booking is made.

Finding Paradise Tours Limited will confirm price changes, if any, together with the confirmation of your booking.

In the event of these prices being changed at any date Finding Paradise Tours Limited will charge the supplement to the client at cost.

Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Finding Paradise Tours Limited.

CHANGES IN ITINERARY

The travel agency cannot make major alterations in the planned tour once it has been booked. It is therefore very important that you make clear any special requirements or wishes you may have in connection with the tour you have booked. Any extra requirements or wishes must be listed on the invoice with the purpose being to ensure you receive the desired product. On many of our more ‘adventurous’ tours we may institute last minute changes in order to take advantage of local and climatic conditions, as well as to take into account other events. Changes due to weather and problems with infrastructure may also occur and the traveler must see this as a natural part of the trip. Therefore, no compensation will be paid for delays and changes that take place within any 24 hour duration during the tour.

TAXES AND TARRIFS

A number of taxes and tariffs are levied upon the issue of your ticket and are included in the price of the trip. However some local taxes cannot be levied beforehand and must be paid in locus. These may include airport taxes, as well as the tariffs in some national parks and will usually be stated in your itinerary for your information. We would, however, like to draw your attention to the fact that tariffs and taxes may be altered between the time of the booking of your ticket and your departure.

LIABILITY LIMITATION

Each tour package comprises one or more service components including the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Finding Paradise Tours Limited has no direct day-to-day control over its suppliers. Accordingly Finding Paradise Tours Limited accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in anything (including vehicles) utilized by any supplier for the provision of any service. Neither will Finding Paradise Tours Limited accept liability for any shortcomings of service caused by an act or omission of any supplier or its employees or agents.

Finding Paradise Tours Limited shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save to the extent that such loss of baggage, cancellation or curtailment was caused directly by the negligence of Finding Paradise Tours Limited.

If sickness or an accident interrupts a tour, Finding Paradise Tours Limited shall not be liable for any subsequent cost or expense, save only to the extent that such sickness or accident was caused beyond any reasonable doubt by a willful act of Finding Paradise Tours Limited or by gross negligence. Finding Paradise Tours Limited shall not be liable for any refund, either total or partial, of passage money paid and we recommend that travelers take out the necessary insurance to protect against such an eventuality.

In the case of a claim being made, Finding Paradise Tours Limited must receive said claim in writing no later than 28 days from the end of our services under the contract. Where any payment is made, you will assign to Finding Paradise Tours Limited or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.

In general, please note our responsibilities and obligations apply only in respect to those services which Finding Paradise Tours Limited agrees to arrange or provide on your behalf. Finding Paradise Tours Limited cannot accept any liability for any services arranged by yourself.

YOUR RESPONSIBILITY

The travel agency cannot make major alterations in the planned tour once it has been booked. It is therefore very important that you make clear any special requirements or wishes you may have in connection with the tour you have booked. Any extra requirements or wishes must be listed on the invoice with the purpose being to ensure you receive the desired product. On many of our more ‘adventurous’ tours we may institute last minute changes in order to take advantage of local and climatic conditions, as well as to take into account other events. Changes due to weather and problems with infrastructure may also occur and the traveler must see this as a natural part of the trip. Therefore, no compensation will be paid for delays and changes that take place within any 24 hour duration during the tour.

ARE ALL PARK ENTRANCE FEES INCLUDED IN THE PRICE?

As mentioned above your participation in a tour is subject to your being aware of the above information as well as the information on the website, on the invoice and in the itinerary, and to your following the aforementioned regulations. It is also expected that you seek up-to-date information about the current matters concerning the political, health, natural and climatic conditions at your destination.

CLAIMS
If you have a complaint it must be directed to Finding Paradise Tours Limited or our local representative as soon as the problem comes to light so that we may attempt to rectify the situation. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of the tour. Finding Paradise Tours Limited cannot accept responsibility for any complaints of which we are not notified of entirely in accordance with this clause. Should any legal dispute arise it must be settled in Nairobi,Kenya

DO YOU OFFER GROUP DISCOUNTS OR SEASONAL PROMOTIONS?

Yes, we offer special discounts for group bookings and seasonal promotions throughout the year. Traveling with family, friends, or as part of an organized group can significantly reduce the per-person cost of your safari. We also run limited-time offers during certain seasons, especially in the low or green season, when lodges provide attractive rates. Feel free to contact our team to learn about the latest deals and customized packages available for your preferred travel dates.